Ten Steps for Cleaning Up Information Pollution:
What Individuals Can Do
1. Don't check your email all the time.
2. Don't use "reply to all" when responding to email.
3. Write informative subject lines for your email messages.
4. Create a special email address for personal messages and newsletters.
5. Write short.
6. Avoid IM (instant messaging) unless real-time interaction will truly add value to the communication.
What Companies Can Do
7. Answer common customer questions on your website using clear and concise language.
8. User test your intranet.
9. Don't circulate internal email to all employees; instead put the information on the intranet where people can find it when they need it.
10. Establish a company culture in which it's okay not to respond to email immediately.
