e-Citizen Charter:
1. Choice of Channel
As a citizen I can choose myself in which way to deal with government. Government ensures multi channel service delivery, i.e. the availability of all communication channels: visit, letter, phone, e-mail, and internet.
2. Transparent Public Sector
As a citizen I know where to apply for official information and public services. Government guaranties one-stop-shop service delivery and acts as one seamless entity with no wrong doors.
3. Overview of Rights and Duties
As a citizen I know which services I am entitled to under which conditions. Government ensures that my rights and duties are at all times transparent.
4. Personalised Information
As a citizen I am entitled to information that is complete, up to date and consistent. Government supplies appropriate information tailored to my needs.
5. Convenient Services
As a citizen I can choose to provide personal data once and to be served in a proactive way. Government makes clear what records it keeps about me and does not use data without my consent.
6. Comprehensive Procedures
As a citizen I can easily get to know how government works and monitor progress. Government keeps me informed of procedures I am involved in by way of tracking and tracing.
7. Trust and Reliability
As a citizen I presume government to be electronically competent. Government guarantees secure identity management and reliable storage of electronic documents.
8. Considerate Administration
As a citizen I can file ideas for improvement and lodge complaints. Government compensates mistakes and uses feedback information to improve its products and procedures.
9. Accountability and Benchmarking
As a citizen I am able to compare, check and measure government outcome. Government actively supplies benchmark information about its performance.
10. Engagement and Empowerment
As a citizen I am invited to participate in decision making and to promote my interests. Government supports empowerment and ensures that the necessary information and instruments are available.
