Five Digital Trends to Watch for 2009
Satisfaction Guaranteed - Customer care and PR are blending as consumers use social media to demand service
Media Reforestation - The media is in a constant state of reinvention as it transitions from atoms to bits
Less is the New More - Overload takes its toll. Gorging on media is out. Selective ignorance and friends as filters are in
Corporate All-Stars - Workers flock to social media to build their personal brands, yet offer employers an effective and credible way to market in the downturn
The Power of Pull - Where push once ruled, it’s now equally important to create digital content that people discover through search
