Untangling the Web: Man Plus Machine: There have generally been two methods to help solve the problem of information overload: 1) Use human expertise. 2) Use computer-based algorithms. Two of today's Internet giants - Yahoo! and Google - each began by using one of these approaches. [...]
Just as before, the expertise of humans and the automation of technology are being used to try to sort through the noise created by blogs and the 24-7 news cycle. The difference is that, this time, the two approaches are not entirely mutually exclusive. In fact, in some cases, the two are beginning to work hand-in-hand.
